Troubleshooting

Most problems in Wondr have a quick fix. Find yours below, or email support@createwondr.io if it is not here.

I was signed out suddenly

Your account was signed in on another device. You can use one device at a time, so signing in somewhere else signs this device out. Sign in again to continue here, which signs the other device out. See Account and sign-in.

I see "Resume your work?"

Wondr found work autosaved from your last session. Click Okay to load it, or Close to start fresh. Editing anything before you click Okay also starts fresh and replaces the older autosave. See Autosave.

"Something went wrong" while I work

A save could not reach the server, usually because of the connection. Close the message. Wondr tries again on its own once you are back online.

Remove background does not work

Daily credits have maxed out: you have used today's credits, or the image costs more than you have left. Wait for the refresh at 00:00 UTC, or try a smaller image. See Plans and AI credits.
Image too large: the image is more than 4096 pixels on one side. Resize it first.
Something went wrong: try again in a moment. You are not charged for a failed removal.
The option is missing: select only one image. Remove background is not offered for several layers at once.

A photo shows "Failed to fetch image"

Click Retry? on the layer. The message is never saved into your files or exports.

Stock photos show "API Unavailable"

The stock photo service did not answer. Click Retry.

A template search finds nothing

Type at least two letters, then pick a suggestion or press Enter. If no suggestions appear, try a different word.

My Wondr file will not open

Invalid file format: the file was changed outside Wondr, damaged, or is not a Wondr file.
Opening and saving Wondr files needs an internet connection.
Use the file icon next to the search box in the Designs menu. Dragging a file onto the studio does not open it.

My export has a white background

Every export, PNG included, has a solid background: your canvas color, which is white unless you change it. Wondr does not export transparent backgrounds, and lowering the opacity of the canvas color does not change that. To use another color, set the canvas Color in Canvas properties. See Export.

The text in my PDF cannot be selected

PDF exports contain your design as one high quality image. To make the PDF sharper, raise the Output Width and Output Height.

A layer is missing from my image or PDF export

Hidden layers are not exported. Show the layer with its eye in the Layers menu.

Shortcuts do nothing on my Mac

On a Mac, Wondr's shortcuts use the Cmd (Command) key, not Control, and a couple of them are different. See Keyboard shortcuts for the Mac keys.

Your browser blocked clipboard access. Allow it in the browser's site settings, or use the paste keyboard shortcut.

Sign-in opens in a pop-up window. Allow pop-ups in your browser for createwondr.io and try again.

Templates, fonts or 3D look out of date or load slowly

Open Settings and click Clear Cache. Fresh copies download next time. This also signs you out, so sign in again afterwards. Your autosave stays safe in the cloud.

3D mockups do not show

3D needs a browser with graphics acceleration turned on. Use a desktop browser and check that hardware acceleration is enabled in its settings.

Fonts look different from what I picked

Fonts load from Google Fonts. If your network or a browser extension blocks Google Fonts, text may show in another font. Check your connection and extensions.

Using Wondr on a phone or tablet

Wondr works best on a desktop or laptop computer. On phones some features may be limited.

I can't undo far enough

Wondr keeps up to 999 undo steps, and your autosave keeps them too. To carry them in a file, save a Wondr file with Include History turned on. See Wondr files.

Still stuck?

Email support@createwondr.io and tell us what you were doing and what you saw.